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Retain Customers & Revenue with Thulium’s Contact Centre

Engage, Convert and Retain across your entire customer lifecycle

Retain Customers & Revenue with Thulium’s Contact CentreEngage, Convert and Retain across your entire customer lifecycle

Unify all your customer support

Thulium AI is your omnichannel contact centre for eCommerce and B2B support, on the market since 2006. Phone, email, chat and messengers in one panel, so no ticket gets lost and every agent sees the full customer history before they pick up.

  • AI Assistant. Reads customer history and suggests replies in real time, cutting repetitive work by 80%.

  • AI Voice Analytics. Sentiment, topics and script compliance analysed on 100% of conversations.

  • AI Translations. Real-time support across 20+ languages, so you scale support to new markets without new headcount.

  • 70+ integrations. Connect the systems your business runs on, including BaseLinker, Allegro, IdoSell, Shoper and Pipedrive.

1,800+

companies trust Thulium

30%

more customers served by the same team

Thulium: The New Heart of Your Customer Service

Thulium is now part of the Manago AI family. We have joined forces to engage, convert and retain your clients—on every stage, in every channel with our AI-driven Customer Engagement Platform.

Easy of Use

With an intuitive interface, simple configuration backed by expert support, and no hidden onboarding costs or contracts, Thulium could not be easier to setup and profit from.

Organised Service

Everyone knows what to do, nothing slips through the cracks. Smart routing prevents task duplication, with advanced reporting and KPI control, to centrally manage all customer communication.

Proactive Contact

Capture website leads with chat and callbacks, drive sales via virtual call centre features, and streamline the post-sales service with AI-powered capabilities.

 We Turn Every Touchpoint into Revenue

The customer journey doesn't end at the checkout; it enters a new, crucial phase. Thulium’s capabilities ensure that every post-purchase interaction is an opportunity to build loyalty and drive long-term revenue:

VoIP Operator & Contact Centre System

Launch your hotline, get a number and never miss a call. Connect customers instantly with the right agent, and control the conversation with Thulium AI Voice Analytics.

CRM Online

Collect and organise all customer information with full communication history from every channel in one place. Personalised communication, effective sales, and efficient service with Thulium AI assistants.

Ticketing System

One inbox for all messages across every channel, including marketplaces and social messengers. Resolve customer issues, set priorities, and speed up multilingual service with Thulium AI translations. 

Chatbot & Automation

Automate answers to frequently asked questions, hand off to agents when needed, and increase sales while lowering customers service costs through our chatbots and automated workflows.

All together. Better.

Leadoo AI, Manago AI and Thulium AI are one seamlessly integrated family.

The #1 conversion platform for turning website visitors into active leads with its conversational marketing tools.

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Engage, convert and retain your customers with Europe's only AI Customer Data and Engagement Platform built for eCommerce.

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Thulium is an omnichannel contact centre system for eCommerce & B2B support that unifies all your customer support.

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