The September Syllabus Change: Are You Ready for New Trends?

The September Syllabus Change: Are You Ready for New Trends?

Manago AI team
Manago AI team
  • September 23, 2025

Forget everything you thought you knew. That familiar September feel of a fresh start is a lovely notion, but for those of us in digital marketing, the lesson is clear: School is never out. The curriculum is being rewritten on the fly, and the only way to thrive is to be a student forever.

Welcome to the Digital Marketer's World, a place where learning never ends. Let's get our heads around the key subjects on the curriculum this term.


The Great SMS Rethink: From Broadcast to Conversation

Just when you thought you had a handle on your channels, Apple is rewriting the rules of engagement. With iOS 26, marketers are facing a new reckoning as brand messages are pushed into an "Unknown Sender" filter. For years, SMS was a direct line to your customer's pocket; now it's a potential dead end. The lesson is clear: Endless broadcasts aren't enough. Brands must move beyond mass campaigns and become a "known sender" by providing messages that are so personal and valuable, your customers want to save your number.

Learn more: MarTech: ‘iOS 26: Apple’s SMS update could hurt engagement’


AI & Agentic Commerce: Your New Customer Is A Bot

This isn't some futuristic flight of fancy; it's happening right now. In Latin America, WhatsApp has become the de-facto eCommerce platform, with businesses using it to manage the entire sales pipeline from chat to checkout. It's a practical lesson in how conversational tools are becoming a key driver of commerce. Google's new Agent Payments Protocol (AP2) takes this a step further, preparing for a world where AI bots handle online shopping autonomously. This subject teaches that you need to be ready for a world where the customer isn't a person but an agent working on their behalf.

Read here: Techloy. : 'How WhatsApp Business is transforming e-commerce in Latin America'.

The New Search: Generative Engine Optimisation (GEO)

You might have a degree in SEO but this is an entirely new field of study. A recent report revealed a significant skills gap among marketers in this area, with many unprepared for a reality where consumers get their answers directly from AI summaries, not by clicking links. This course on GEO is critical. It will teach you how to optimise your content so it's not only found by AI but also selected and included in its direct responses. The new goal is no longer just ranking on page one; it's getting your brand cited within the answer itself.

Explore topic: Search Engine Land: ‘Marketers aren’t ready for GEO: Survey’


Creative-led Personalisation: AI Is A Tool, Not A Strategy

While AI can help you create content faster than ever, it's not the silver bullet. The real challenge is scaling personalisation. This class teaches that the missing link is a robust, cloud-based content supply chain that allows you to move at the speed of AI. You'll learn to use AI as a tool, not a solution—enabling you to produce the volume of creatives needed for relentless testing and optimisation.

Dive into it: MarTech: Think AI can scale personalization alone?

Manago AI team
Manago AI team
Rocking eCommerce

Latest posts

The ecommerce merchandising strategy nobody writes down (until it’s too late)
October 23, 2026

The ecommerce merchandising strategy nobody writes down (until it’s too late)

Most merchandising trouble shows up in the week before peak. Three people have edited the same category page in a fortnight, a range pinned for a supplier deal in August is still sitting in the top row, and when someone finally asks what the page is supposed to do, nobody can answer, because the answer was never written anywhere.

Read more
Agent routines in Manago AI: less manual reporting, faster reaction to results
October 22, 2026

Agent routines in Manago AI: less manual reporting, faster reaction to results

Weekly and monthly reports are among the most predictable work in marketing. Everyone knows when they are due, which numbers they should contain and whose desk they will land on. Even so, most teams still put them together by hand and start from scratch every time: an export from the dashboard, a comparison with the previous period, a few questions to the AI agent, t...

Read more
Automating across every channel without losing the human touch
October 15, 2026

Automating across every channel without losing the human touch

This happens all the time. At some point, most marketing automation programmes you've built reach a stage where nothing is broken, but something still feels off. The flows fire on time, the dashboards look healthy and automated revenue keeps edging up, yet if you read a week of your own messages back in order, across email, SMS and web push, they sound like a sy...

Read more
Read more

All together. Better.

Leadoo AI, Manago AI and Thulium AI are one seamlessly integrated family.

The #1 conversion platform for turning website visitors into active leads with its conversational marketing tools.

Learn More

Engage, convert and retain your customers with Europe's only AI Customer Data and Engagement Platform built for eCommerce.

Get a demo

Thulium is an omnichannel contact centre system for eCommerce & B2B support that unifies all your customer support.

Learn More